Our commitment to privacy
D&D Real Estate Pty Ltd is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We aim to be transparent about the information we collect, why we collect it, how we use it, and how we protect it.
What is personal information?
“Personal Information” means information that identifies you, or from which you could reasonably be identified. This includes, but is not limited to:
- Name, address, phone, email
- Date of birth, driver’s licence
- Financial, employment, or rental details
- Property ownership and transaction details
Types of personal information we collect
Vendors, Buyers, Landlords
- Contact details, identity documents, property ownership/interest
- Property transaction history
Tenants
- Contact and identification details
- Employment, income, financial referees
- Previous rental history
We may also collect other information as reasonably necessary to provide our services.
How we collect personal information
We primarily collect information directly from you via:
- Forms, emails, phone, or in person
- Our website or other online services
We may also collect from third parties when direct collection is impractical, such as:
- Property owners, referees, credit agencies
- Public databases (Titles Office, Telstra White Pages, Australia Post DPID)
- Professional advisors and service providers
What happens if you don’t provide personal information
- We may be unable to provide our services, process transactions, or respond fully to your enquiries
- Some services, including marketing updates or property alerts, may not be available
- Your experience with our website may be limited
Why we collect, hold, use, and disclose personal information
We use personal information to:
- Provide real estate sales, leasing, property management, and related services
- Comply with legal obligations under NSW and federal laws
- Manage internal administration, marketing, planning, and research
- Respond to enquiries, complaints, or service requests
- Share information with related entities, contractors, service providers, or third parties as needed to provide services
Your personal information will not be sold.
Direct marketing
We may send information about our services, new properties, or promotions via email, SMS, or mail.
You can opt-out at any time by contacting us or using the opt-out mechanism in communications. We will honour your preferences promptly.
Use of your information
We may use your information to:
- Comply with legal obligations and regulations
- Deliver and improve our services
- Provide access to restricted website areas
- Conduct business processing, planning, research, and quality control
- Any other purpose for which the information was collected or reasonably related purposes
Legal exceptions: We may also disclose information without consent if required by law or to prevent a serious threat to life, health, or safety.
Disclosure of personal information
We may disclose information to:
- Internal: Staff, related entities, franchisees
- Third-party service providers: IT providers, accountants, lawyers, contractors, advertisers, web hosting, payment processors
- Government authorities: Titles Office, bond authorities, law enforcement where required by law
- Credit agencies: For tenancy or pre-transaction checks
- Overseas recipients: Cloud providers or IT services, ensuring reasonable safeguards
Overseas disclosure
Your personal information may be stored or accessed outside Australia via cloud services or third-party providers.
We take reasonable steps to ensure overseas entities comply with privacy obligations.
Anonymity
You can browse our website, view listings, or attend auctions without providing personal information.
However, identification is required to engage in transactions (sale, purchase, lease, or tenancy applications).
Website, cookies, and IP addresses
Our website uses cookies to:
- Recognise your device
- Improve usability
- Measure traffic and aggregate usage
We may log IP addresses for analysis and security. We cannot guarantee 100% security of online transmissions.
Our website may contain links to third-party sites; we are not responsible for their privacy practices.
Data security, retention, and destruction
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
- Retention: Generally up to 7 years
- Destruction/De-identification: When no longer required for legal or business purposes
Access, correction, and complaints
Access & Correction
- You can request access or correction of your information via our Privacy Officer at azzam@ddrealestate.com.au
- We will respond within 14 days and provide information within 30 days where reasonable
- Fees may apply to cover administrative costs (but not for access or correction requests)
Complaints
- First, contact our Privacy Officer via email or phone
- We aim to resolve complaints within 90 days
- If unresolved, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
- Mail: GPO Box 5218, Sydney NSW 1042
Changes to this policy
We may update this policy from time to time. Updated versions will be posted on our website, and the effective date will be the date of posting.
Contact
- Privacy Officer: Azzam Derbas
- Email: admin@ddrealestate.com.au
- Phone: 02 9687 6555
- Address: 26 George Street, Parramatta NSW